THE UMBRELLA
AI Humanoid Employees
Digital colleagues that hold a real role inside your platform — answering, chasing, booking and checking around the clock, on your terms and under your rules.
What we build
Digital colleagues that hold real roles — receptionist, credit controller, sales qualifier, dispatcher, support agent, compliance clerk — on duty every hour of every day, under rules you set, with every action logged and reversible.
What is included
- Named roles, not a chatbot — each one owns a job
- On duty 24/7, including nights, weekends and holidays
- Trained on your data, your tone and your way of working
- Hard rules: what they may decide, and what they must escalate
- Every action logged, attributed and reversible
- They hand work to your people with the full context attached
Typical delivery: 4–6 weeks. Scope and delivery window are established in an assessment visit — we do not publish prices, because a real answer depends on what we find inside your business.
Who wins, and how
Your team
- The repetitive 80% of the inbox handled before they sit down
- Handovers arrive with context attached, not cold
- Nights, weekends and holidays covered without anyone’s evening ruined
Your leadership
- Capacity added in weeks, without recruitment, sickness or turnover
- Hard rules on what AI may decide and what must escalate — control stays human
- Every action attributed and auditable, which is more than email can say
Your organisation
- Customers get first-ring answers at 2am and on bank holidays
- Response consistency stops depending on who is on shift
- Your people spend their hours on judgement, relationships and growth
How delivery actually runs
Week 1 — We come and look
A Business Systems Analyst spends a day inside your business, sitting with the people who actually do the work.
Weeks 2–4 — We build in the open
You see working software every week, not a status report. What is wrong gets said early, while changing it is still cheap.
Week 5 — Your data moves across
Spreadsheets, the old system, the shared drive — migrated, reconciled and checked against what you had.
Week 6 — Go live, then stay live
Training for the people who will use it, then support that answers. We do not hand over a login and disappear.
What it connects to
AI Humanoid Employees is not an island. It shares records with:
- Customer Support Desk — One shared inbox where every message becomes a tracked ticket, with the customer’s entire history attached.
- Data Layer & Sync — One customer, one record. The single source of truth that makes every dashboard downstream worth believing.
- Audit Trail & Governance — Every change logged with who, when and what it was before. The boring system that saves you in a dispute.