THE CONNECTIONS
Notifications & Comms
Email, SMS and push from one place, with templates that look like your company rather than a system alert.
What we build
Email, SMS and push from one engine, in your brand voice, triggered by what actually happens: booking confirmed, engineer en route, invoice ready. Customers stop ringing to ask, because they were already told.
What is included
- Email, SMS and push from one engine
- Branded, editable templates
- Per-user notification preferences
- Delivery and read tracking
- Automatic customer updates on job status
- Internal announcements and read receipts
Typical delivery: 4–6 weeks. Scope and delivery window are established in an assessment visit — we do not publish prices, because a real answer depends on what we find inside your business.
Who wins, and how
Your team
- Status updates send themselves — the phone stops ringing about "where are you"
- Templates keep every message on-brand without writing from scratch
- Delivery and read receipts end the "we never got it" debate
Your leadership
- One place to see what the company is saying to customers, and when
- Internal announcements with read-tracking replace hope-based email
- Message volume and cost visible per channel
Your organisation
- Customers feel informed at every step — the cheapest loyalty there is
- Fewer inbound "just checking" calls free the front desk
- Preferences respected automatically: the right channel, the right time
How delivery actually runs
Week 1 — We come and look
A Business Systems Analyst spends a day inside your business, sitting with the people who actually do the work.
Weeks 2–4 — We build in the open
You see working software every week, not a status report. What is wrong gets said early, while changing it is still cheap.
Week 5 — Your data moves across
Spreadsheets, the old system, the shared drive — migrated, reconciled and checked against what you had.
Week 6 — Go live, then stay live
Training for the people who will use it, then support that answers. We do not hand over a login and disappear.
What it connects to
Notifications & Comms is not an island. It shares records with:
- Workflow Automation — The work that carries itself between departments: quote accepted, job scheduled, stock reserved, invoice…
- Customer Support Desk — One shared inbox where every message becomes a tracked ticket, with the customer’s entire history attached.
- Client Portal — Your customers answer their own questions — jobs, invoices, documents and approvals, without phoning anyone.