THE UMBRELLA
Hosting, DevOps & Support
The part most agencies go quiet about. UK hosting, monitored around the clock, with a named person who answers.
What we build
UK hosting, monitored around the clock, backed up automatically, released carefully with one-click rollback — and a named person who answers when you call. The part most agencies go quiet about, in writing.
What is included
- UK and EU cloud hosting
- Automated backups and disaster recovery
- Monitoring with uptime and error alerting
- Staged releases with one-click rollback
- Named support line with an agreed SLA
- Continuous improvement retainer
Typical delivery: 4–6 weeks. Scope and delivery window are established in an assessment visit — we do not publish prices, because a real answer depends on what we find inside your business.
Who wins, and how
Your team
- The system is simply always there — speed and uptime they stop noticing
- Issues get fixed by people who built the thing, not a ticket abyss
- Releases land smoothly, out of hours, without drama
Your leadership
- An SLA with a name attached, not a status page and a prayer
- Disaster recovery that is tested, timed and documented
- Predictable operational cost with no surprise infrastructure bills
Your organisation
- Customer data resident in the UK, satisfying procurement and GDPR
- The platform stays current — security patches are our job, invisibly
- Continuous improvement retainer means the system gets better every quarter
How delivery actually runs
Week 1 — We come and look
A Business Systems Analyst spends a day inside your business, sitting with the people who actually do the work.
Weeks 2–4 — We build in the open
You see working software every week, not a status report. What is wrong gets said early, while changing it is still cheap.
Week 5 — Your data moves across
Spreadsheets, the old system, the shared drive — migrated, reconciled and checked against what you had.
Week 6 — Go live, then stay live
Training for the people who will use it, then support that answers. We do not hand over a login and disappear.
What it connects to
Hosting, DevOps & Support is not an island. It shares records with:
- The Whole Platform — Pick the departments you need. We build the foundation once, then every department sits on top of it — one…
- Audit Trail & Governance — Every change logged with who, when and what it was before. The boring system that saves you in a dispute.
- Migration & Onboarding — Getting twenty years of spreadsheets into the new world without losing a row or a week of trading.