THE UMBRELLA
AI Calling Agents
Voice agents that run your customer care line end to end — answering on the first ring, booking, chasing and confirming, at three in the morning if that is when the phone goes.
What we build
Voice agents that run your phone line end to end: answer on the first ring at any hour, hold a real conversation, book into the live diary, transcribe everything, and hand to a human the moment a call deserves one.
What is included
- Answers every inbound call instantly — no queue, no hold music
- Real conversation, not a press-one-for-sales phone tree
- Books, reschedules and confirms straight into the live diary
- Outbound campaigns: reminders, follow-ups and satisfaction calls
- Every call transcribed, recorded and filed against the customer
- Warm handover to a person the moment the call needs one
Typical delivery: 4–6 weeks. Scope and delivery window are established in an assessment visit — we do not publish prices, because a real answer depends on what we find inside your business.
Who wins, and how
Your front desk
- The phone stops interrupting every other task
- Peak-time surges answered in parallel — no queue, no voicemail
- Every call transcribed and filed against the right customer
Your leadership
- Missed-call revenue leakage ends — measurably
- Call volumes, reasons and outcomes become data you can act on
- Out-of-hours coverage without out-of-hours rotas
Your organisation
- Callers reach a helpful voice at 3am that actually resolves things
- Bookings, reschedules and confirmations happen in one call
- The brand sounds calm and consistent on every single ring
How delivery actually runs
Week 1 — We come and look
A Business Systems Analyst spends a day inside your business, sitting with the people who actually do the work.
Weeks 2–4 — We build in the open
You see working software every week, not a status report. What is wrong gets said early, while changing it is still cheap.
Week 5 — Your data moves across
Spreadsheets, the old system, the shared drive — migrated, reconciled and checked against what you had.
Week 6 — Go live, then stay live
Training for the people who will use it, then support that answers. We do not hand over a login and disappear.
What it connects to
AI Calling Agents is not an island. It shares records with:
- Customer Support Desk — One shared inbox where every message becomes a tracked ticket, with the customer’s entire history attached.
- AI Humanoid Employees — Digital colleagues that hold a real role inside your platform — answering, chasing, booking and checking…
- Notifications & Comms — Email, SMS and push from one place, with templates that look like your company rather than a system alert.