THE DEPARTMENTS
Operations & Scheduling
The board that runs your week. Who is doing what, where, and what happens when a job overruns.
What we build
One board that runs your week: who is doing what, where, with what kit — and what reshuffles when a job overruns. Scheduling stops being a whiteboard-and-phone-calls ritual and becomes something the whole company can trust.
What is included
- Drag-and-drop job scheduling and dispatch
- Capacity view across teams and weeks
- Route and travel planning
- Live job status from the field
- Subcontractor assignment and rates
- SLA countdowns with escalation
Typical delivery: 4–7 weeks. Scope and delivery window are established in an assessment visit — we do not publish prices, because a real answer depends on what we find inside your business.
Who wins, and how
Your schedulers
- Drag a job, and travel time, skills and kit availability are already checked
- Overruns reshuffle the day with suggestions instead of panic
- Subcontractors get their jobs, documents and rates without phone tennis
Your leadership
- Capacity across teams and weeks at a glance — quote lead times with confidence
- Utilisation and margin per team, seen weekly instead of discovered quarterly
- SLA countdowns escalate themselves before a breach, not after
Your organisation
- Customers get told about delays before they notice them
- Field, office and stores all read the same live plan
- Growth stops meaning chaos — the board scales where the whiteboard could not
How delivery actually runs
Week 1 — We come and look
A Business Systems Analyst spends a day inside your business, sitting with the people who actually do the work.
Weeks 2–4 — We build in the open
You see working software every week, not a status report. What is wrong gets said early, while changing it is still cheap.
Week 5 — Your data moves across
Spreadsheets, the old system, the shared drive — migrated, reconciled and checked against what you had.
Week 6 — Go live, then stay live
Training for the people who will use it, then support that answers. We do not hand over a login and disappear.
What it connects to
Operations & Scheduling is not an island. It shares records with:
- Field Service & Mobile — The system your engineers actually use — on a phone, in a loft, with no signal, and it still works.
- Sales & CRM — Every lead, quote and customer in one place — so nothing sits forgotten in an inbox and the pipeline is a…
- Inventory & Assets — Know what you own and exactly where it is — across warehouses, vans and customer sites.